I haven’t received a survey email yet!
If you haven’t received an email with your survey link by Wednesday, March 13, AND you’ve checked your spam folder for an email from email@example.com, then you can request it again by visiting this link.
If you’re not having any luck with all of the above, email us at firstname.lastname@example.org. Please be patient if we don’t get back to you right away!
Why am I being charged for shipping?
If you take a look at the original campaign page, you’ll notice that pledge levels with physical rewards say, “*SHIPPING NOT INCLUDED.” We couldn’t charge for shipping during the campaign, because there was no way to know how much it would cost to ship all of the items being ordered. Now that we have a better idea of what we’re shipping, our survey will take care of collecting shipping fees.
When will I get my rewards?
Different rewards will come at different times. Some of the digital rewards will come to you right away. Many of our physical rewards are scheduled to arrive to you in June. Our new music will come later in 2019. For a more detailed reward shipping schedule, click here.
I no longer have access to the email I used to back the campaign.
Please email us at email@example.com with your name, the email address you used to back the campaign, and the email address you would like us to use from now on.
I got my survey and it seems wrong. Can you help me fix it?
Sure! But do us a favor first and check your email for your pledge confirmation email. It will be from firstname.lastname@example.org and the subject line will be “You just backed Bring Back THE AQUABATS!” That email will have your pledge level and a description of your reward. If that information doesn’t match what’s in your survey, forward your confirmation email to us at email@example.com.
WHY DOES SHIPPING COST THAT MUCH?
We hear you, homies -- but we spent almost two months checking and double-checking all of our options for shipping, and tried to make sure we only charged enough to be sure you'd get your rewards, and that we'd be able to track all packages in case something goes missing. Also, the shipping cost covers the costs for packaging, handling, and all sorts of other things that aren't usually involved when you drop 1-2 packages into the mail.
Can I just get the digital parts of my reward, and not have anything shipped to me?
We can totally make that happen! Just let us know at firstname.lastname@example.org, and we'll assist you ASAP!
A reward doesn’t come in my size!
With some rewards – like the custom AQUABATS VANS or the Official Rashguards – we can only offer the sizes that the manufacturer is able to make for us. We wish we could accommodate all size requests! If one of your rewards isn't available in a size that will work for you, please contact us at email@example.com to work out an alternative!
Do CD and VINYL ALBUMS include digital downloads?
You know they do! If you upgrade one of your album rewards to get a limited edition CD or VINYL version – or grab CDs and VINYL as Add-On Rewards – you'll also get a free digital download of the album to go with it!
WHY ARE THE VANS NOT SHIPPING UNTIL FALL 2019?
The order has been placed with VANS, but due to the special process of making completely custom shoes for The Aquabats, it'll take longer than we originally expected. Don’t worry - we expect to get them to you no later than October, so you’ll have them in time to rock them with your fancy fall looks.
WHY ARE THE UNIFORMS NOT SHIPPING UNTIL FALL 2019?
We’ve been working hard on improving the quality of the uniforms available to our fans - especially the power belts.
As a result, it’s taking a lot of back and forth with a new manufacturer to get the details just right. Plus, we’ve also been working on a few new upgrades and special surprises! We’ve almost locked the upgraded belt design, and we’ll share that soon… but getting everything just right took a little longer than expected!
Since we always planned (and budgeted) to send all uniform rewards at the same time, we have to get the belt finished before we send out the other individual pieces too, like helmets and masks. But the good news is, we’re on track to deliver them this fall, and we’ll do our best to make sure you have them in time for Halloween. And, hopefully, some of our upcoming shows!
I have a question that’s not answered here.
We can help you if you email firstname.lastname@example.org. Just keep in mind that we’ll be getting a lot of requests from The Legion over the next few weeks and will be doing our best to answer everyone as soon as we can! Always include your name and the email address you used to back the campaign in your request.